Tr1 Privacy Policy — User Information Protection
This Privacy Policy explains how tr1 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We are committed to handling your data transparently and responsibly, in accordance with applicable data protection laws.
Effective date: 1 January 2026
What Information Do We Collect from You?
During registration, we collect your full name, email address, phone number, date of birth, and chosen username. This information is required to verify your identity, comply with legal requirements, and allow us to manage your account securely.
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including the payment method used, partially masked bank account numbers, and transaction history. We do not store full credit or debit card details — all processing is handled through payment providers protected by industry-standard encryption.
When you access tr1 via mobile or web browser, we automatically collect your IP address, device type, operating system, browser version, and unique device identifier. This data is used to verify logins, detect suspicious activity, and optimise the user experience for your device.
We record in-platform activity including games played, bet amounts, session duration, preference settings, and interactions with platform features. This data helps us improve our services, personalise offers, and monitor responsible use.
How Is Your Information Used?
Tr1 uses the information collected for the following purposes, all of which are directly related to providing and improving our services to users in Malaysia:
- Account management: Verifies user identity, processes registrations, manages secure logins, and enables account recovery when needed.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying payments, and resolving any transaction disputes.
- Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
- Legal compliance: Meeting reporting and compliance obligations as required by the relevant authorities.
- Service communications: Sends important notifications about your account, transactions, and policy updates via email or in-platform messages.
- Experience improvement: Analysing usage patterns to improve navigation, application performance, and the breadth of game options available.
Tr1 does not use your personal data for third-party marketing purposes without your prior consent.
How Do We Use Cookies and Tracking Technologies?
The tr1 platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small text files stored on your device when you browse our website.
We use three main categories of cookies:
- Essential cookies: Required for core platform functions such as login authentication, session management, and form security. These cookies cannot be disabled.
- Performance cookies: Collects information on how users interact with the platform — including most-visited pages, response times, and errors encountered — for technical improvement purposes.
- Preference cookies: Saves user preferences such as display language and account settings to deliver a more personalised experience.
You can manage and delete cookies through your browser settings at any time, though this may affect certain features within the tr1 platform.
Where Is Your Data Stored and How Secure Is It?
All personal data of tr1 users is stored on servers protected by industry-standard encryption. We use SSL/TLS encryption protocols for all data transmissions between your device and our servers, ensuring your information cannot be intercepted in transit.
Additional security measures we have in place include:
- Multi-layered access controls — only authorised staff can access user data, and every access is logged in detail.
- Two-factor authentication for access to sensitive internal systems.
- Regular security audits by independent third parties to identify and address system vulnerabilities.
- Automated data backups and disaster recovery plans to ensure continuity of service.
Your personal data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period ends, your data will be securely deleted or anonymised.
While we take all reasonable precautions, no security system is completely foolproof. We encourage users to use strong passwords and never share their login credentials with anyone.
What Are Your Rights Regarding Your Personal Data?
You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email and will be processed within a reasonable timeframe, subject to identity verification.
If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some basic details can be updated directly in your account profile settings, while more significant changes may require additional verification.
You may request the deletion of your account and personal data by contacting tr1 support. Please note that certain data may need to be retained to fulfil legal obligations or to resolve any pending transactions before the deletion is carried out.
Data Sharing, Policy Changes & How to Contact Us
Sharing with Third Parties
Tr1 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. However, we may share data with the following parties in limited circumstances:
- Payment service providers: To process deposits and withdrawals in MYR, the necessary payment data is shared with vetted payment processors under confidentiality agreements.
- Game providers: Limited session information may be shared with third-party game providers to enable gameplay, but this does not include your full identity details.
- Authorities: We may be legally required to disclose certain information to authorities or regulatory bodies upon lawful request.
Changes to This Privacy Policy
Tr1 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or service operations. Users will be notified of any material changes via their registered email or in-platform notification at least seven days before the changes take effect. Continued use of the platform after the changes take effect constitutes acceptance of the updated policy.
Contact Us About Data Privacy
If you have any questions, concerns, or wish to submit a request relating to your personal data, please contact the tr1 support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For more information about our services, you are also welcome to visit our FAQ site.